TrainingServices

The ebillz platform contains numerous powerful features which we want to make sure our customers are aware off as well as know how to use.

We have an in-house training suite that can cater for six delegates at a time and contains individual work stations with live ebillz installations for training purposes.

ebillz provides comprehensive training on the following:-

  • End Users Training
  • Business Users Training
  • Technical Training
  • System Administration & Operations Training
  • System Data Base & Operations Training

We also offer advanced and bespoke training courses on the following subjects

Power Reports

SQL Queries and extracting specific data from your database which is not already written in to ebillz. This course will enable you to:

  • Write simple SQL select queries
  • Include wildcards and operator within a query
  • Write an Interactive query

Dealer Commission

Aimed at those that need to know, at an advanced level, the function of Dealer Commission and the processes involved with this product. Such as:

  • Set Up - Adding Dealers/connecting dealer/adding dealer splits and overrides
  • Calls - adding dealer commission to call charges
  • Services - adding dealer commission to recursive charges
  • Process of a Statement Run

Financial & New Features

Financial functionalities within ebillz including:

  • Direct Debit Collections
  • Exporting to accounts package (Sage)
  • Analysis Codes
  • Credit Control
  • Detailed explanation of Financial Reports
  • New features added into ebillz in last two releases

Tariffing & New Features

Covering the Tariffing functionalities such as:

  • Operator/Tariff Creation
  • Exporting and Importing Operators/Tariffs
  • Operator/Tariff Maintenance and pricing
  • Understanding Promotion Plans/Bundle Plans
  • Mobile Class Translation
  • Number Maintenance
  • Affinity Group Management - Set up and Connection
  • Non Geographic Billing and Connection
  • New features added into ebillz in last two releases

Billing Managers Course and New Features

Aimed at Billing Managers who wish to understand, at an advanced level, the process of the rating engine and the billing procedures including:

  • CDR house keeping
  • CDR Load Tools
  • Nicknames
  • Pre-billing reports
  • The full process of the bill generation
  • New features added into ebillz in last two releases

We also offer

  • Online Training
  • One-to One Tutorials
  • Onsite Training & Installation

To arrange training please contact a member of the support team or your account manager Or if you would like to request a break down of our training courses please call 0845 054 0400 or e-mail sales@ebillz.com